CLIENT SERVICE AGREEMENT
Thank you for your interest in Sorted Spaces & Design. Please review the following Terms & Conditions, which provide the basis for our working relationship.
A signed contract between both parties is required prior to the start of any organizing services.
There is a 3-hour minimum session purchased. Based on experience, organizing sessions of shorter duration simply do not produce the same results. Extra add-on hours at the end of a session will be charged at the hourly rate.
Payment is due in advance of the first session, including full session packages, with the exception of add-on hours at the end of a scheduled session, in which case payment for the add-on hours is due at the end of the session at the hourly rate. Payment may be made by check, cash, PayPal, or Venmo. Client is fully responsible for any bank fees associated with PayPal or charges incurred due to insufficient account funds.
ORGANIZING SERVICES & SUPPLIES
This agreement is for organizing services only, which may be conducted on site or virtually, depending on the needs of the Client. Organizing services do not include the cost of supplies or products that may be used to complete the project (e.g., closet shelving, file folders, containers). Any supplies and products obtained by Sorted Spaces & Design through third parties for purposes of completing the organizing service are not covered by this contract. Sorted Spaces & Design assumes no liability for broken or defective products. Client may pay for their own purchases, or will be responsible for reimbursing Sorted Spaces & Design upon presentation of purchase receipt. Products may need to be assembled ahead of time by Client, or during a paid session by both or either parties.
CANCELLATION & RESCHEDULING
Client agrees to communicate a cancellation or rescheduling of an on-site or virtual session 48 hours in advance of the scheduled session. If cancellation of a scheduled session occurs within those parameters, Sorted Spaces & Design will reschedule your session for a mutually convenient date and time. If cancellation of a scheduled session within 48 hours or a no-show occurs, Sorted Spaces & Design will charge the client half of the hourly rate for the scheduled amount of time. If a rescheduling occurs more than 3 times for a single pre-paid session, Sorted Spaces & Design has the right to cancel any future services with Client. Sessions paid for in advance must be used within one year of payment. Sessions are pre-paid, with the exception of add-on hours, therefore a refund will not be issued under any circumstances, unless otherwise agreed upon prior to the first session or at the discretion of Sorted Spaces & Design. Client will only be refunded prior to completion of scope of work if Sorted Spaces & Design is no longer under operation.
The first 25 miles of travel time is complimentary. Any additional travel time more than 25 miles from Sorted Spaces & Design to the residence or work site is billed at the standard rate of $0.57 per mile. Travel fees may be waived at the discretion of Sorted Spaces & Design.
Sorted Spaces & Design values the trust of its clients and, accordingly, agrees to maintain the confidentiality of all information about the client learned through the performance of services. Therefore, Sorted Spaces & Design agrees only to release information with the consent of its clients, except as federal, state, or local law, rule or regulation requires disclosure or release of such files or information, or if such files or information are lawfully subpoenaed. Sorted Spaces & Design will also not divulge that Client is in fact a client, as a courtesy for Client’s privacy unless Client gives permission. Client is welcome to share that he or she is working with Sorted Spaces & Design.
PARAMETERS OF RELATIONSHIP
Sorted Spaces & Design is not qualified to provide legal, tax, accounting, or financial advice, and the information provided to you by Sorted Spaces & Design is not intended as such. Client should refer to legal, tax, accounting, and financially related inquiries to appropriately qualified professionals.
GOOD FAITH ESTIMATE
If this Agreement includes a good faith estimate for the length of time necessary to complete the project, Sorted Spaces & Design will make every effort to complete the project within the estimated time frame. However, the actual time needed may vary depending on the circumstances, including the Client’s ability to quickly make decisions and fully participate in the organizing process. Client is responsible for payment of services exceeding the time estimate.
Though Sorted Spaces & Design will exhibit utmost care and respect for the personal property, residence and worksite of each Client, in the event Sorted Spaces & Design causes damage to a Client’s possessions or real property, Sorted Spaces & Design will not be held liable.
If agreed upon, Client releases all rights to before and after photos, to be used by Sorted Spaces & Design for purposes within, but not limited to, social media, website, portfolio, resources, and example projects.
DONATION OF CLIENT’S PROPERTY
Client will make all decisions regarding donation of property. With Client’s approval, Sorted Spaces & Design will transport items to be donated to charity, and Client will not hold Sorted Spaces & Design liable for those items. Sorted Spaces & Design may choose to call an organization to pick up items for Client at their discretion. At Client’s request, a copy of the receipt will be provided from the charitable organization. Client acknowledges that he or she is responsible for itemizing and valuing such donations for tax purposes.
DISPOSAL OF CLIENT’S PROPERTY
All materials selected for destruction and shredding will be approved by Client and Client will not hold Sorted Spaces and Design liable for those items. Sorted Spaces & Design may choose to call a company to dispose of items for Client for health or safety reasons. There may be a fee for disposing of certain items that Client will be responsible for.
REFERRAL TO VENDORS
When appropriate to the Client project or when requested by Client, Sorted Spaces & Design may make referrals to vendors that it is familiar with, has had good referral relationships with, and that other clients have been satisfied with. Referrals to vendors are provided as a courtesy. Client retains the discretion and makes the final decision whether or not to hire a referred vendor and agrees that it is his or her responsibility to investigate them first. Sorted Spaces & Design asserts that it does not receive a commission for the referral, or if it does, it has fully disclosed such affiliate program to Client. Sorted Spaces & Design is not liable or responsible for the work that any third party vendor does for Client, the fees set, or collection of payment. The terms and fees of third party vendors are between the Client and the subcontractor exclusively.
DIGITAL ORGANIZING RELEASE OF PHOTOS AND VIDEOS
As part of the digital photo organizing process, Sorted Spaces & Design will copy Client’s digital photo collection to an external hard drive (EHD). Client agrees during the life of the project to maintain the originals and not destroy them in case of an accidental or inadvertent destruction of the EHD. Client grants permission to Sorted Spaces & Design to use their digital photo collection for the duration of the organizing process.
Referrals are an important part of the success of Sorted Spaces & Design. For every new client referred and payment processed, the existing client will receive $50 off one in-home organizing package OR $10 off one virtual session, redeemed with the purchase of a session package.
REVIEWS & RATINGS
Reviews and/or ratings are an important part of the success of Sorted Spaces & Design. For any review/rating submitted to, but not limited to, Google, Facebook, Yelp, or Nextdoor, the existing client will receive $50 off one in-home organizing package OR $10 off one virtual session, redeemed with the purchase of a session package.
STATUS OF SORTED SPACES & DESIGN
The parties acknowledge and agree that Sorted Spaces & Design is being retained as an independent contractor and that nothing in this Agreement shall be deemed to constitute an employment relationship, partnership, joint venture, or other business relationship between the parties. Sorted Spaces & Design does not carry a general liability insurance policy at this time.
TERMINATION OF AGREEMENT
This Agreement shall be effective on the date signed and shall continue until completion of the scope of work or otherwise terminated by the Parties. If the Client terminates this Agreement for any reason before the scheduled completion date, the Client will not be refunded, unless otherwise agreed upon by both parties prior to the first session.
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
GOVERNING STATE LAW AND USE OF ALTERNATIVE DISPUTE RESOLUTION
The laws of the State of Texas shall govern this Agreement, and the parties agree that if a dispute should arise, they will make best efforts to settle the matter amicably without resorting to legal action. If the parties do not reach settlement, they will submit the matter to a mediator or arbitrator for alternative dispute resolution. As a last resort, the parties agree that if court intervention is necessary, the venue selected will be Williamson County, in the state of Texas.
This Agreement contains the entire Agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written.
*This Client Service Agreement was created by Sorted Spaces & Design and is not to be copied or used by any other entity for any purpose.